A Private Medical Team in the palm of your hand. N Ireland wide cover with a supporting network of Private GP Clinics.
Please note: our virtual appointments are only available to patients who are physically located within the UK at the time of their consultation.
- NMC Registered Nurses
- GMC Registered Doctors
- HCPC Registered Professionals
How we can help
Help with Urgent Medical Issues
- No waits or delays for treatment
- Backup of a network of Private Clinics
Referrals, Sick Notes or Prescriptions
- All instantly shared to your device
- No additional charge
- Bypass NHS waits & need to travel
Complex Issues or Second Opinions
- Follow-up face to face if needed
- Clinic review easy to arrange
- Further investigation available
Suitable Conditions for Virtual Care
Children
We do not treat children under 5y/o by video
- Impetigo
- Oral thrush
- Eye infection
- Ear Infection
- Sinus infection
- Chest infection
- Croup
- Sore throat
Ear Nose Throat & Respiratory​
- Sinus infection
- Tonsillitis
- Mouth ulcer
- Ear infection
- Chest infections / bronchitis
- COPD / asthma
- Hayfever treatment
Eyes
- Stye
- Eye infection / conjunctivitis
Skin Problems​
- Shingles
- Scabies
- Oral thrush
- Nail fungal infection
- In-grown toenail
- Infected wounds
- Impetigo
- Eczema
- Final infection (ringworm)
- Folliculitis
- Cold sores
- Chickenpox
- Cellulitis
- Athletes foot
- Acne
Bowel Issues
- Stomach discomfort
- Heartburn / indigestion / reflux
- Diarrhoea / vomiting
- Haemorrhoid treatment
Bladder Problems
- Bladder infection / cystitis
- Kidney infection
- Irritable bladder
Women’s Health​
- Vaginal thrush
- Baterial Vaginosis
- Urinary Infection
- Bartholin Cyst
- Morning After Pill
- Chlamydia treatment
- Contraceptive or HRT discussion
Men’s Health​
- Chlamydia
- Premature Ejaculation
- Male thrush
- Balanitis
- Hair loss
- Erectile Dysfunction
- Urinary Infections
Mental Health
- Anxiety
- Depression
- Low mood
- Stress
- Relationship Issues
- Advice on alcohol or drug misuse
Musculoskeletal
- Muscle / joint pain
- Spasm, strains
Unsuitable Conditions
- Very unwell (We advise you visit us in person or go straight to A&E)
- Breathless
- Dizzy
- Drowsy
- Chest pain or Abdominal Pain
- Likely to be having a stroke or heart attack
- Bleeding from anywhere
- A patient under 5 y.o
Expert Team
Get medical assistance from anywhere
With Duality Virtual Care you are only ever a tap away from an online consultation with a highly qualified clinician, based in Northern Ireland.
You can book online here:
5 Star Service!
The reassurance I get from your service is amazing. I’m a mum with 3 kids, before Duality, if anyone was unwell we not only had the stress of illness, but the strain of getting help. With Duality I know, you are only a click away. Thank you!
– Emma S
Frequently Asked Questions
Will I have long to wait?
We offer booked appointments – pre-arranged at a time that suits you & an instant waiting-room option where you can wait to be connected. This could take up to 60 minutes at times of high demand.
You will be informed when the clinician is ready, so can get on with other tasks.
Can you do a referral?
Yes we can, and we can pop the letter into your inbox instantly.
Can you do a prescription for any medication?
We can prescribe most medications including antibiotics, pain relief, contraception, your repeat prescriptions & anything else routinely prescribed by your GP.
In-line with UK Guidance we can do prescriptions for everything except Schedule 1-3 Medications (Morphine & other controlled substances).
When should you not use an online or virtual service?
If you are very unwell (you think you should be in A+E)
Breathlessness
Dizziness
Drowsiness
Chest pain or abdominal pain
You think you are having a heart attack or a stroke
Bleeding from anywhere
The patient is under 5y/o
What’s an electronic prescription?
Our clinicians will instantly send you a token which can be presented to any pharmacy. The pharmacy will then dispense your medication.
The tokens are provided by our partner SignatureRx, who operate throughout the UK.
Can you issue a sick-certificate?
Of course. We can instantly transmit you an electronic sick-note which can be issued to your employer, if this is appropriate.
Can you advise me on results I have from another provider or my NHS GP?
Yes. As long as our clinician can see the results, they will help interpret and explain to you the content of your document. They will even guide you on what steps need taken next.
Documents can be uploaded to our software during the consultation.
What if the clinician requires me to be seen in a Duality Health clinic for follow-up?
This could happen for a number of reasons:
A) You are unwell:
If we cannot safely ascertain a safe management plan without examining you, the clinician will ask that you attend clinic for further assessment. This will only occur under exceptional circumstances. The cost of this further assessment will be £40.
Other providers in this instance will either tell you to:
1) attend A+E or
2) tell you to ‘see a GP f2f’ and take no further part in your management
Duality Healthcare has a network of physical clinics open 7 days a week.
B) You have complex issues requiring further investigation:
Our clinician may recommend appointments in clinic for GP examination; blood tests, ECGs, 24 hour Blood Pressures; echocardiograms; ultrasounds.
These will be at standard Duality Healthcare prices.
Note that Duality Healthcare memberships are available for £34.99 monthly for an individual membership and £69.99 monthly for a family membership. These memberships significantly reduce the cost of appointments & other services.